(CNN) American Airlines has apologized to a woman who says she was humiliated after being told she couldn't fly unless she covered up her romper.
Latisha "Tisha" Rowe said she and her son were boarding a flight from Kingston, Jamaica, to Miami on June 30 when flight attendants asked them to step off the plane to talk, she told CNN's Brooke Baldwin on Thursday.
Rowe said a female flight attendant asked her several times whether she had a jacket, and when she asked why, the woman told her that "you are not getting on the plane dressed like that."
Rowe was wearing a strapless romper, so her legs, shoulders and arms were visible, but she said that nothing inappropriate was exposed.
"To me, that felt like a slap in the face, because I felt appropriately dressed," Rowe said. "But I'm being told indirectly, in front of my son that -- you know, it felt like 'you look like a slut, so let's fix this.' "
Rowe said she ended up wrapping a blanket around herself in order to board the plane.
She tweeted about her experience with a picture of the outfit she was wearing.
"Here is what i was wearing when @AmericanAir asked me to deplane for a talk. At which point I was asked to 'cover up'. When defending my outfit I was threatened with not getting back on the flight unless I walked down the aisle wrapped in a blanket. #notsofriendlyskies," she wrote.
"My shorts covered EVERYTHING but apparently was too distracting to enter the plane," she said in a separate tweet.
Rowe, who is African-American, said black women face a double standard.
"We are policed for being black. Our bodies are over sexualized as women and we must ADJUST to make everyone around us comfortable. I've seen white women with much shorter shorts board a plane without a blink of an eye. I guess if it's a 'nice ass' vs a @Serena Booty it's okay..." she tweeted.
Both flight attendants are black, according to American Airlines.
Airline spokeswoman Shannon Gilson said the company is investigating.
"We were concerned about Dr. Rowe's comments, and reached out to her and our team at the Kingston airport to gather more information about what occurred. We apologize to Dr. Rowe and her son for their experience, and have fully refunded their travel. We are proud to serve customers of all backgrounds and are committed to providing a positive, safe travel experience for everyone who flies with us," Gilson said in a statement.
Rowe, a Houston family medicine doctor, said her 8-year-old son "was devastated" by the incident and took the blanket once they were seated and covered his face, her attorney Geoffrey Berg said. He was in tears when she checked on him, Berg said.
Berg said American Airlines "has been provided the opportunity to do the right thing," and that includes taking steps to "make sure that people aren't treated this way, in particular women of color." He said Rowe is contemplating a lawsuit against the airline.
Gilson told CNN that the airline is planning to hire a chief inclusion and diversity officer but did not say whether that was related to this recent incident.
American Airlines ordered all of its employees to take anti-racism training after the NAACP issued a travel advisory in October 2017 warning African American travelers that the airline "could subject them to disrespectful, discriminatory or unsafe conditions."
The NAACP lifted the advisory in July 2018, citing American Airlines' progress.